Ordinary Genius at play.

Return & Refund Policy

Customer satisfaction is a top priority at Ordinary Genius. We feel confident that we offer products that are of high quality through smart design, and we hope you feel the same way. We also realize assembly can be confusing, and if you are experiencing difficulty or have questions, please contact us prior to returning your item; we can often offer a solution that will help.

Items purchased directly from Ordinary Genius are returnable within 10 days of date shipped to your address. To be eligible for a return, your item must be unused and in the same condition that you received it.. Please contact support@ordinary-genius.com if you need to return a product. A return will only be accepted if the customer has contacted Ordinary Genius prior to sending the item(s) back.

If you’ve purchased Ordinary Genius products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Send us an email before shipping the item back to us, indicating what you are returning and why. Please let us know what you would like in return whether it be an exchange or refund.

If you received the wrong item, or if the item is defective we will reimburse you for the cost of shipping the item back to us.

All returns must be sent to the following address:
804 E Pine St
Alhambra, CA 91801

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Returns must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Ordinary Genius is not responsible for packages not received if a tracking number is not provided.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once the original item(s) are received at Ordinary Genius, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 30 days for Ordinary Genius to refund your credit card upon receipt.Refund timing is typically within 30 days.

We do NOT offer partial refunds.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ordinary-genius.com and send your item to: 804 E Pine St. Alhambra California US 91801.